Online Shopping: Frictions, Frustrations, and Fixes
2/22/2008 | 
Presentation | John Horrigan
Presented to Information Technology and Innovation Foundation
Most internet users view online shopping as convenient and a time-saver. At the same time, they worry about the security of sending their credit card information over the internet.
Other Online Activities & Pursuits Resources
Memo | Search Engine Use
Report | The Internet and Consumer Choice
Report | Online Shopping
Memo | Increased Use of Video-sharing Sites
Report | Information Searches That Solve Problems
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