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July 23, 2008
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Presentations

Technology & Media Use

The New Media Ecology: How the Internet is Changing Consumer Behavior and Expectations

5/9/2006 | PresentationPresentation  | Lee Rainie

Presented to The Society of Consumer Affairs Professionals in Business

Lee Rainie describes the changes introduced into the consumer world by the internet, the cell phone, and other technology devices. And he covers some of the major implications of those changes for organizations and businesses that deal with consumers.

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